Computing and Phone Support - EN

Contact Phone Mail Office

Gaetan Richaud (Support EN)

168907

BTE-desktop@cern.ch

54/E-037

Jerome Roselier (Support EN & TREC) 160077

TREC-support@cern.ch

54/E-037
Paolo Amouny (Support EN-STI) 166331

Paolo.Amouny@cern.ch

861/1-B01

Mandate

BTE-Internal Computing Support Service, also called "BTE desktop" is the local computing
support service provided by the BE-CO group for the users in the BE, EN and TE Departments,
in addition to the CERN-wide "Service Desk" and to the general "IT second level computing
support" provided by the IT department to all CERN users.
The service offered by the EN-BTE desktop team includes:

  • Management of the EN department’s computing equipment including the purchase of PCs, MACs, screens and computer devices;
  • Configuration and installation of new desktop PCs;
  • Purchase and installation of fixed phones and mobile phones;
  • Repairs and troubleshooting of computer hardware;
  • Inventory management of EN’s computing equipment (relocation, reassignment, withdrawal due to obsolescence);
  • Taking care of the proper application of the EN policy regarding computing device ownership, (e.g. each EN Department member is entitled to two connected devices).

Specific Service

The management of TREC stations (Traceability of potential Radioactive Equipment provided by Jerome Roselier. This includes:

  • The installation and configuration of the new TREC stations;
  • Repairs and troubleshooting on the TREC stations.

The computing support service to the EN-STI group members is provided by Paolo Amouny. It includes:

  • The configuration and installation of new desktop PCs.
  • Repairs and troubleshooting on computer hardware

Services related to printers are addressed by the CERN-wide IT Printer Support

What do you want to do?

What do you want to do?

  • Report a problem to the BTE Desktop (link)
  • Purchase a new PC, MAC, fixed or mobile phone, screen or computer device (link)
  • Relocate a computing equipment (link)
  • Request the removal of an existing computer (link)
  • Request upgrade of an existing computer (link)
  • Make a request related to a printer (troubleshooting, installation, relocation, toner) → IT printer support (link)
  • Get support for a software issue → Service Desk (link

You are here